Policies
We stand behind every piece — and these terms are written so both sides know exactly where they stand.
7-DAY INSPECTION PERIOD
Every purchase includes seven days from delivery to examine the piece before committing to it. Examine the stampwork, compare it to the listing photographs, or have it independently appraised — the week is yours.
Contact us within 7 days of delivery to open a return; the piece must ship back within 3 days of approval.
The piece must be returned unworn and in its original condition, with all documentation and original packaging, and shipped insured. Return shipping is the buyer's responsibility.
The refund is issued in full to the original payment method after the piece is received and inspected.
If your inspection or appraisal finds the piece is not as described, tell us — in that case we cover the return shipping as well.
Pieces showing wear, alteration, resizing, or damage are not eligible for return.
Pieces resized or repaired at the buyer's request are final sale.
HOW WE DESCRIBE WHAT WE SELL
Every listing states exactly what we know and how we know it. Documented artists are named outright. Where attribution rests on hallmark research, the listing says "attributed to" — a disclosed research opinion, not a certainty. Where we make no Native American claim, none is made. Stone treatments are disclosed. Weights and measurements are listed where recorded. Hallmark photographs are provided to verify our work.
Buy informed. These are one-of-one pieces, and we would rather answer ten questions before a purchase than process one return after it. If anything in a listing is unclear — attribution, condition, sizing, stones — ask before you buy.
SHIPPING
Every order ships insured, free, within the United States.
Orders under $100 ship USPS Ground Advantage. Orders $100 and over ship USPS Priority Mail, insured. Orders over $250 require signature confirmation on delivery.
Orders leave our Dallas, Texas studio within two business days.
If a piece arrives damaged, keep all packaging and contact us within 48 hours with photos so we can file the insurance claim and make it right.
Installment options may be offered at checkout through our payment provider; those plans and their terms are between the buyer and the provider.
Questions about a specific order, piece, or return? Contact us — every question gets an answer.